FAQ – Frequently Asked Questions

1. Creating Your Account

Who can open an account?

To use our platform, you must be 18 years or older. We strictly prohibit underage gambling.

Can I have more than one account?

No. Each player is allowed one account only. If multiple accounts are detected, they may be closed and related bonuses or winnings may be cancelled.

What details do I need to register?

You’ll need to provide accurate information such as:

  • Your full name
  • Date of birth
  • Residential address
  • Contact details

Keeping your information correct and updated helps ensure smooth withdrawals and account security.

2. Verifying Your Identity

Why do I need to verify my account?

Verification helps us comply with regulatory obligations and keep the platform secure for all players.

When will verification happen?

You may be asked to verify your account:

  • Before your first withdrawal
  • After reaching certain transaction thresholds
  • If our system detects unusual activity
  • As part of regulatory checks
What documents might I need to upload?

Typical verification documents include:

  • Passport or ID card
  • Proof of address
  • Proof that you own your payment method
  • Source of funds documentation (if required)

3. Depositing Funds

How can I deposit?

Available payment methods are listed in the Deposit section of your account. Options may differ depending on your country.

Are there minimum or maximum deposits?

Yes. Deposit limits are displayed during the payment process.

You can also set your own deposit limits through our Responsible Gaming tools.

Do you charge deposit fees?

We usually don’t charge fees, but your bank or payment provider might.

4. Withdrawing Your Winnings

How do I withdraw money?

Simply submit a withdrawal request from the Withdraw section of your account.

How long does it take?

Most withdrawals are processed within 24 hours, though banks and payment providers may take additional time.

Why could my withdrawal be delayed?

Delays may occur if:

  • Your account verification is incomplete
  • Security or AML checks are required
  • Bonus wagering requirements are still active

5. Bonuses and Promotions

Do bonuses have conditions?

Yes. Bonuses usually include conditions such as wagering requirements, time limits, and eligible games.

Can I withdraw bonus funds immediately?

No. Bonus funds become withdrawable only after wagering requirements are completed.

What happens if someone abuses a bonus?

If promotional misuse is detected — for example using multiple accounts or exploiting betting patterns — we may:

  • Cancel the bonus
  • Remove winnings
  • Restrict the account

6. Responsible Gaming

We believe gambling should always remain fun and controlled.

What tools are available to help me stay in control?

You can activate:

  • Deposit limits
  • Loss limits
  • Session limits
  • Reality checks
  • Cooling-off periods
  • Self-exclusion
How do I activate these tools?

All responsible gaming tools are available in your account settings.

Where can I get help if gambling becomes a problem?

You’ll find links to professional support organisations in our Responsible Gaming section.

7. Self-Exclusion & Account Closure

What is self-exclusion?

Self-exclusion allows you to temporarily block access to your account. During this period you will not be able to gamble or receive marketing messages.

Can I close my account permanently?

Yes. Just contact Customer Support, and we will assist you with closing your account.

Country Restrictions
Can I play from anywhere?

No. Our services are only available in jurisdictions where online gaming is permitted and where we are authorised to operate.

If access is detected from a restricted jurisdiction, accounts may be suspended or closed.

8. Security & Data Protection

Your privacy and security are extremely important to us.

Your personal information is processed according to applicable data protection laws and our Privacy Policy.

We also monitor activity on the platform to help detect:

  • Fraud
  • Money laundering
  • Suspicious activity

9. Complaints & Dispute Resolution

How do I file a complaint?

You can contact our Customer Support team via the Contact page.

We aim to review and resolve complaints quickly and fairly.

If you are not satisfied with the result, you may escalate the issue to an independent Alternative Dispute Resolution (ADR) service or the Malta Gaming Authority.

Technical Issues

If you experience any technical issues with the website or games, please contact Customer Support immediately. Any affected bets or transactions will be reviewed in accordance with our Terms and Conditions.

Contacting Support

Our support team is here to help.

You can reach us via:

  • Live Chat
  • Email
  • Website Contact Form

Details are available on the Contact page.